Return & Refund

Return & Refund Policy

At MerytMallShop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please read our Return and Refund Policy below.

Return Policy

• Eligibility for Returns: You may return most items within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
• Non-Returnable Items: Certain items, such as opened personal care products or clearance items, may not be eligible for return. Please check the product details for specific return information.

How to Initiate a Return

1. Contact Us: To initiate a return, please contact our customer service team at support@merytmallshop.com or call us at 1-800-123-4567 within 30 days of receiving your order.
2. Provide Order Details: Please include your order number, the item(s) you wish to return, and the reason for the return.
3. Return Instructions: Our team will provide you with return instructions and a return shipping address.

Refund Policy

• Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, a refund will be processed to your original payment method. The processing time may take 5-10 business days, depending on your bank or payment provider.
• Shipping Costs: Please note that original shipping costs are non-refundable. If you received a refund, the cost of return shipping will be deducted from your refund amount.

Exchanges

If you need to exchange an item for the same item or a different one, please follow the return process above and place a new order for the desired item.

Customer Satisfaction

Your satisfaction is our top priority. If you have any questions or concerns regarding our Return and Refund Policy, please feel free to reach out to our customer service team. We are here to help!

Thank you for shopping with MerytMallShop!